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  • PIKKART-AR
    ASSISTANCE 4.0
  • PIKKART-AR
    ASSISTANCE 4.0
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PIKKART-AR ASSISTANCE 4.0

 

WHAT IS PIKKART-AR ASSISTANCE 4.0

Pikkart-AR Assistance 4.0 is an application that supports technicians during installation, monitoring, maintenance, and training.

The mobile application makes it possible to communicate through audio-video real-time sharing, combined with an augmented reality software that captures images and recognizes hands and objects that are overlaid on an asset.

It also makes it possible to draw and write on the picture, in order to give notes to the other party and highlight important parts of the structure. The aim is to optimize the communication process between the technicians involved.

BACK OFFICE

Station with fixed cameras (Tablet to Chromebook)

Mobile station with Android tablet (Tablet to Tablet)

Smartglasses station (Smartglasses to Chromebook or Tablet)

 

FRONT END

AR App for Android
Operator index
Bidirectional call

Video streaming from the operator on the field towards one or more back-office operators

Possibility to make screenshots of the video streaming

Possibility to make notes on the screenshots by drawing on them

Segmentation of the back-office operator’s hands over the screenshots, shown in real-time to the operator on the field (during the bidirectional call)

Multilayer login settings
Video calls recording

Cap on band consuming features depending on the quality of the connection

Multi-user screenshot annotation feature, every authorized user could draw in real-time on the screenshot

 

ADD-ONS

Integration with customer management and documentation archive for the exchange of files and manuals, contextual to the ongoing assistance operation

Backup of maintenance interventions
History of the interventions done on a specific element
Integration with business maintenance processes (i.e. intervention checklists, malfunction reports)

 

BENEFITS OF THE SOLUTION

Cut of intervention costs
Cut of intervention times
Long-distance interventions to faraway and/or inaccessible places without expensive trips
User friendly interface

 

AREAS OF APPLICATION

Facility Management
Maintenance
Healthcare
Training

 

 

Do you want to know how this solution can help your company?

Write us at info@pikkart.com!

 

Last update: giuliafiorenza.campagna  11/07/2019