PIKKART-AR ASSISTANCE 4.0
WHAT IS PIKKART-AR ASSISTANCE 4.0
Pikkart-AR Assistance 4.0 is an application that supports technicians during installation, monitoring, maintenance, and training.
The mobile application makes it possible to communicate through audio-video real-time sharing, combined with an augmented reality software that captures images and recognizes hands and objects that are overlaid on an asset.
It also makes it possible to draw and write on the picture, in order to give notes to the other party and highlight important parts of the structure. The aim is to optimize the communication process between the technicians involved.
Station with fixed cameras (Tablet to Chromebook)
Mobile station with Android tablet (Tablet to Tablet)
Smartglasses station (Smartglasses to Chromebook or Tablet)
Video streaming from the operator on the field towards one or more back-office operators
Possibility to make notes on the screenshots by drawing on them
Segmentation of the back-office operator’s hands over the screenshots, shown in real-time to the operator on the field (during the bidirectional call)
Cap on band consuming features depending on the quality of the connection
Multi-user screenshot annotation feature, every authorized user could draw in real-time on the screenshot
Integration with customer management and documentation archive for the exchange of files and manuals, contextual to the ongoing assistance operation
BENEFITS OF THE SOLUTION
AREAS OF APPLICATION
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